Frequently Asked Questions
Q: Can I change the amount of a payment link after I create it? A: No, once a payment link is generated, the amount is fixed. If you made a mistake, you can simply deactivate the link and create a new one.
Q: Do payment links expire? A: By default, payment links remain active until they are paid. However, you can set a custom expiration date when generating the link.
Q: What happens if a customer pays twice by mistake?
A: A payment link can only be paid successfully once. Once marked as Paid, it will no longer accept further transactions.
Q: Are there any hidden fees? A: SMEPay charges a standard platform transaction fee, which you can review in your Pricing settings. There are no extra hidden fees for generating links.
Q: Can I delete a payment link? A: No. Existing payment links are preserved for transaction history and auditing purposes.
Q: Can I reuse a payment link? A: It depends on the payment link configuration. Single-use links cannot be reused after successful payment.
Q: Is there a limit on payment amount? A: Payment limits may depend on your account verification level and applicable regulations.
Q: Can customers pay using cards? A: Yes. Customers can pay using UPI, debit cards, credit cards, net banking, and supported wallets.